Billing Terms & Conditions

Thank you for choosing Gelasto for your shopping needs. Please carefully review the following Billing Terms & Conditions, as they govern the purchase of products from our website. By placing an order with us, you agree to comply with these terms.

Pricing and Payment

All prices displayed on our website are in US dollars and are subject to change without prior notice. The prices listed do not include shipping fees, handling charges, or applicable taxes, which will be calculated and added to your total purchase price at checkout.

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, JCB, Diners Club, Discover Card). By providing payment information, you represent and warrant that you are authorized to use the selected payment method and authorize us to charge your chosen payment method for the total amount of your order.

Order Placement and Confirmation

To place an order, simply select the desired products from our website, proceed to the checkout page, and complete the necessary payment information. Upon successful completion of your order, you will receive an email confirmation containing details of your purchase. Please note that this email confirmation serves as an acknowledgment of your order but does not constitute acceptance of your order.

Order Acceptance and Cancellation

We reserve the right to accept or decline any order in our sole discretion. Reasons for order rejection may include product unavailability, pricing errors, or suspected fraudulent activity. If we cancel your order, we will notify you promptly and issue a full refund for any charges incurred.

If you wish to cancel an order before it has been shipped, please contact our customer service team immediately. Once an order has been shipped, it cannot be canceled, and you will need to follow our return policy for a refund.

Shipping Charges and Taxes

We offer domestic shipping to various destinations within the United States with a flat rate of $8.25. Please note that shipping fees are non-refundable, and you are responsible for any applicable taxes associated with your order.

Subscription Billing

If you subscribe to any recurring services or products, your subscription will automatically renew at the end of each billing cycle. By subscribing, you authorize Gelasto to charge your payment method for the recurring subscription fee. You can manage or cancel your subscription at any time through your account settings or by contacting our customer service team.

Refunds and Returns

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return the items within 21 days of delivery for a refund. Returned items must be unused, in their original condition, and accompanied by proof of purchase. Please refer to our Return & Refund Policy for detailed instructions on how to initiate a return and request a refund.

Order Confirmation

By providing your email address during the checkout process, you give your consent to receive electronic communications from us regarding your order. These communications may include order confirmations, shipping notifications, and other related updates. Additionally, unless you choose to opt-out, you agree to receive promotional emails from us.

Disputes

If you believe there is an error or discrepancy with your billing statement, please contact us within 30 days of the billing date. We will investigate the issue and work with you to resolve any billing disputes or discrepancies. Disputes raised after the 30-day period may not be considered.

Fraud Prevention

To protect against unauthorized transactions and maintain the security of our website, we employ robust fraud detection systems. If we suspect any fraudulent activity, we reserve the right to refuse or cancel orders and may temporarily block or hold your account until the issue is resolved.

Changes to Billing Terms & Conditions

We reserve the right to modify or update these Billing Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review these terms periodically for any updates or amendments.

Contact Information

If you have any questions, concerns, or inquiries regarding our Billing Terms & Conditions, please don’t hesitate to contact our customer service team at [email protected]. We are here to assist you and ensure a seamless shopping experience with Gelasto.

Thank you for choosing Gelasto. We appreciate your business and look forward to serving you again.