Cancellation Policy
We understand that situations may arise where you need to cancel an order or subscription. Here’s what you need to know about our cancellation policy:
Cancellation Before Shipment
- Cancellation Process: If you need to cancel an order before it’s shipped, reach out to our customer service team at [email protected]. We process orders Monday through Friday with a cut-off time of 7 PM. While we aim to accommodate all cancellation requests, we can’t guarantee it if the order is already processed.
- Refund Process: For cancellations before shipment, we’ll issue a full refund to your original payment method within 5-9 working days.
Cancellation After Shipment
- Cancellation Process: Contact us immediately if you need to cancel after the order has shipped. Though we’ll do our best to assist, cancellation may not be possible once it’s in transit.
- Refund Process: In case of cancellation after shipment, follow our return policy for a refund, with return shipping costs at your expense.
Updates to Our Cancellation Policy
At Gelasto, we continuously strive to enhance our services and policies to better serve our customers. Therefore, we retain the flexibility to update our cancellation policy as needed. We encourage you to revisit this policy periodically to stay informed about any modifications. Any changes made will be promptly communicated on our website, with the latest update date prominently displayed at the top of the page. Your understanding and cooperation in this regard are greatly appreciated.
Get in Touch
Your satisfaction is our priority, and we’re here to address any questions or concerns you may have regarding our cancellation policy. Our dedicated customer service team is available to assist you with prompt and helpful responses. Feel free to reach out to us at [email protected] for any assistance or clarification you may require. Your feedback and inquiries are invaluable to us as we strive to provide you with the best shopping experience possible.