Frequently Asked Questions

Ordering

1. How can I place an order?

To place an order, browse our website and add the items you wish to purchase to your shopping cart. Proceed to the checkout page, where you will need to provide your shipping and billing information. Complete the payment process, and your order will be submitted successfully.

2. Is it possible to modify my order after it has been placed?

Once an order has been placed, we are unable to make modifications to it. We advise reviewing your order carefully before finalizing the checkout process to ensure accuracy.

3. Do I have to create an account to place an order?

No, creating an account is not mandatory for placing an order. We offer a guest checkout option, allowing you to make purchases without creating an account. However, creating an account offers benefits such as order tracking and quicker checkout for future purchases.

Shipping

1. What countries do you ship to?

We currently ship within the United States. We charge a flat shipping fee of $8.25 for all orders. However, we cannot ship to P.O. box, APO/FPO address

2. When will my order ship and arrive?

Following the processing of your order, which generally requires 3-5 working days, shipping within the US typically takes 5-8 working days for transit. 

3. What if my package is lost?

Please take another look at your tracking information to make sure there wasn’t a delay before reaching out to us at [email protected]. Please also check with your neighbors to see if they may have accidentally received your package.

Return & Refund

1. What is your return policy?

You can return products within 21 days of purchase provided they remain in their original condition, unused, and with all original packaging intact. For further details, please consult our comprehensive Return and Refund Policies.

2. What is the usual timeframe for refund processing?

Refunds are usually processed within 5-9 working days. However, please note that the time it takes for the refunded amount to reflect in your original payment method may vary depending on your bank or credit card provider.

3. How can I initiate a refund?

To initiate a refund, kindly refer to our Return and Refund Policies for detailed instructions. Once we receive the returned item and verify its eligibility, we will proceed with the refund as per the outlined timeframe.

Cancellations

1. How can I cancel my order?

To cancel your order, please reach out to our customer service team at [email protected] as soon as possible. We’ll assist you in processing the cancellation and provide further instructions based on the status of your order.

2. Will I incur any fees for canceling my order?

There are typically no fees for canceling an order before it is shipped. However, if your order has already been shipped, you may be responsible for return shipping costs. Please refer to our Cancellation Policy for more detailed information regarding fees and procedures.

Payment

1. What payment methods do you accept?

For online purchases, we welcome payments made using Visa, MasterCard, American Express, Discover Card, JCB, and Diners Club. Before placing an order, kindly ensure that your selected payment method is both valid and adequately funded.

2. How do you ensure the security of my payment information?

Rest assured, we prioritize the security of your payment details. We employ industry-standard encryption technology to safeguard your sensitive information during the payment process. This ensures that your data is transmitted securely and is not stored on our servers.

3. When can I expect to be charged for my order?

Payment is required upfront at the time of purchase. As soon as you finalize your order by completing the checkout process and confirming your purchase, your selected payment method will be charged immediately.

4. Can I use more than one payment method for a single order?

At the moment, we can only accommodate one payment method per order. Before finalizing your purchase, please ensure that you have selected your preferred payment method during the checkout process.

5. Will I receive a receipt for my payment?

Absolutely! Upon successfully completing your transaction, you will promptly receive an email confirmation containing a detailed payment receipt. This receipt will comprehensively outline the items you’ve purchased, the total amount charged, and the payment method utilized.

If you have any additional questions or concerns regarding payments, please feel free to contact our customer support team at [email protected].